Frequently Asked Salem Auto Transport Questions
How does auto transport process work? Auto moving is very simple. Once you submit the required paperwork and your deposit is received, the transport of your vehicle will be scheduled according to the dates on your shipping order. You should receive a call from the carrier anywhere from 10 to 24 hours in advance of your pick up date. When the driver picks up your vehicle, he will do a detailed inspection of your automobile and will present you with a Bill of Lading document. The same Bill of Lading will be present on delivery so you can re-inspect the car. The reverse happens at the delivery point. The driver calls in advance, you'll walk around the vehicle to see if there is any damage and take delivery upon your approval.
Is my vehicle insured? Yes, our carriers are fully insured to meet all State and Federal requirements. Your own car insurance may also cover your vehicle in transit – check with your car insurance company to verify this.
Can I put personal items in the vehicle? Auto transporters are not licensed to transport personal belongings, as they do not have a household goods transportation license issued by the Federal Government. In addition, if you were to place things in the vehicle during car shipment, they would not be covered by insurance, unless you have a floater on your own home insurance. Many auto transporting companies we use, will allow some small personal belongings placed in trunk.
How do I pay for auto transportation services? A deposit of $200 is required before we process your order. Balance to be paid at pick-up or delivery to the driver by certified funds - cashier's check, postal money order, or cash.
Where will my vehicle be picked up? We try to pick up at your front door if possible. However, some residential areas may be a problem for multi-car transport carriers. If this is the case, we suggest a close by open parking lot or a terminal.
What is a "Bill of Lading"? A Bill of Lading is a legal document issued by the carrier, that confirms the receipt of a car for transport, and specifies the terms and conditions of delivery. The document will be used at the time of pick-up and must be signed by the client and the carrier. It is also will be signed when the car is delivered. Consider the Bill of Lading as a receipt, a contract and a document that ensures the security of your possession.
Before signing the Bill of Lading, make sure you have carefully inspected both your car and the document, and that the description of your car is accurate. The possible damages must be recorded at the time of delivery. The Bill of Lading will be your proof supporting any further discussions and claims related to these damages.
What if my vehicle is delivered to a terminal? A terminal is necessary only in the event there is not enough room for a car carrier to drop off your vehicle at its destination, because of a narrow or dead end street, or any other conditions that would not allow a truck to enter. These terminals are fully licensed and insured. It should be noted that terminal car shipping is generally less expensive than door to door shipping as well.
What kind of truck will my vehicle be shipped on? In most cases, your vehicle(s) will be transported on an open 8 or 10 vehicle hauler, the same type of trucks used to deliver new vehicles from factories to your local dealerships. Enclosed carriers are also available.
What are the benefits of open and enclosed transport? 
Open Transport: For customers who need standard auto transport services, the majority choose open transport. It is the most popular and least expensive type of auto moving.
Enclosed Transport: Although priced higher, it protects your vehicle from the outside elements, dust, sand, and other objects that may occur during any kind of vehicle movement. This type of service is best suited for those customers desiring the ultimate protection or for luxury/antique/classic cars.
What if I have a non-operational vehicles? The vehicle can still be transported but in most cases additional fees will apply because of the extra carrier equipment and labor needed to transport it. Please note, if car is in rolling condition less fees will apply.
How long should an auto transport take? Shipping time all depends on the auto mover - listed below are some very basic ideas to help you along the way. Make sure however you contact us for your actual scheduled times.
East Coast to West Coast - 5 to 14 days
Midwest to East Coast - 3 to 8 days
South to the North - 3 to 8 days
All shipping times are estimated.
Will I be able to check on delivery progress during transportation? Sure, you may contact us or track your order online by accessing your customer login page at any time to follow-up on your delivery's progress.
What type of paperwork do I need to ship my vehicle? (Insurance, title, registration, etc.) Unless your vehicle is leaving the country all that is required for your shipment is a signature and walk around with the driver at pick up. This walk around will allow you and the driver to verify if any damage exists at pick up.
What should I do if my vehicle arrives with damage? First thing you should do is make sure the driver understands that the damage is new and was not on the original bill of lading. The damage should clearly be marked and noted, then signed for by the driver. Upon completion of delivery, a call should be placed to your carrier or auto moving broker to inform them of the damage. In most cases the car carrier will ask for an estimate and send you payment in a couple weeks. If the carrier is not responsive and unwilling to work with you to resolve the issue, make sure you contact their insurance company and make a claim. Be sure however you have all the documentation to back up your claim.
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